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document.write("<TD class=\"mainPageTitleGrey\">Frequently Asked Questions</TD>")
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document.write("<tr><td class='blockhdr3Grey1'>What does Pengower do?</td></tr>")
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document.write("Pengower provides companies of all sizes with a range of template business applications which can be customised to specific needs. ")
document.write("These applications cover all aspects of business, from finance to sales, from human resources to supply chain management. ")
document.write("In addition to template business applications Pengower is able to provide bespoke software business applications for customers with ")
document.write("non-standard requirements. Our unique application builder technology enables us to create completely new business applications in") 
document.write("unprecedented time frames and at negligible costs.")
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document.write("<TR><td>&nbsp;</td></tr>")
document.write("<tr><td class='blockhdr3Grey1'>How many users do I need to have?</td></tr>")
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document.write("We can support businesses of all sizes whose user numbers range from one to thousands, however the lowest available subscription rate ")
document.write("for a hosted solution is £50 per month, which includes 3 user licenses.")
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document.write("<TR><td>&nbsp;</td></tr>")
document.write("<tr><td class='blockhdr3Grey1'>How do I access Pengower applications?</td></tr>")
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document.write("All Pengower business applications are web-native, that is designed specifically to be distributed and accessed via the world-wide-web ")
document.write("through a standard browser. For optimum performance the required browser specification is Internet Explorer v5.0 or above, Firefox or ")
document.write("Safari. To enhance the usability of our products we also recommend that you have broadband connectivity (or equivalent) although ")
document.write("connection via lower bandwidths is supported. Once you have become a registered subscriber of a Pengower application each of your users ")
document.write("can access it, from any machine, by typing the application URL into the browser and then inputting their user name and password.")
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document.write("<tr><td class='blockhdr3Grey1'>Could I host Pengower products myself if I wanted to?</td></tr>")
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document.write("Yes. For some customers it remains a business imperative that they manage the hosting of their own systems. Pengower will allow ")
document.write("customers to host Pengower products themselves, however this option is dearer because it is more expensive for us to provide support to ")
document.write("customers under these circumstances. In addition to extra support costs, customers will of course be required to provide their own ")
document.write("hardware and infrastructure and internal support. The self-host option is only available with subscriptions to the Expert and Enterprise ")
document.write("editions. On-site technical support is currently only available in the United Kingdom.")
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document.write("<tr><td class='blockhdr3Grey1'>I have a non-standard software requirement; will Pengower build it for me?</td></tr>")
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document.write("If you can clearly articulate your business application requirements, ")
document.write("we will build your application free of charge using the Pengower Meta Application ")
document.write("Design Tool. This unique system is the only web-application builder in the world that enables sophisticated business applications to be")
document.write(" built at a fraction of the time and cost of normal build and without the need to write code. ")
document.write("Having built the application you can test it on the web for 14 days before committing to a subscription agreement.")
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document.write("<tr><td class='blockhdr3Grey1'>Is the Pengower application builder easy to use and can I build my own solutions?</td></tr>")
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document.write("Yes. The Pengower application builder is designed to enable people who do not have previous programming skills or")
document.write(" experience, easily to create new business applications. A user manual and classroom based training event is available for this")
document.write(" purpose.")
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document.write("<tr><td class='blockhdr3Grey1'>How does the range of product editions differ?</td></tr>")
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document.write("<b>Standard Edition 1 applications</b> include standard functionality and ")
document.write("limited customisation rights. The monthly subscription fees include a maximum of 3 named user licenses</TD>")
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document.write("<b>Standard Edition 2 applications</b> include standard functionality and limited customisation rights. The monthly subscription ")
document.write("fees include a maximum of 5 named user licenses.</TD>")
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document.write("<b>Expert Edition applications</b> include additional functionality and extensive customisation. The monthly subscription fees are ")
document.write("based upon the number of named or floating licenses and require a minimum of 5 named or floating user licenses.")
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document.write("<b>Enterprise Edition applications</b> include additional functionality, extensive customisation and the ability to integrate the ")
document.write("application with your existing system through a Web Services Application Programming Interface. The monthly subscription fees ")
document.write("are based upon the number of named or floating licences and require a minimum of 5 named or floating users.</TD>")
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document.write("<tr><td class='blockhdr3Grey1'>Can I upgrade from one edition to another?</td></tr>")
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document.write("Yes. You can upgrade your application from one edition to another at any point in the life of the subscription agreement.")
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document.write("<tr><td class='blockhdr3Grey1'>How are Pengower products priced?</td></tr>")
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document.write("The Pengower pricing model is based upon your monthly subscription to a number of user licenses. ")
document.write("The number of users and the edition of the application, rather than the application type or functionality, determine the subscription ")
document.write("fee levels for each application. In addition you can choose to subscribe to two alternative user license types, namely named or ")
document.write("floating, both of which are explained in detail below.")
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document.write("<tr><td class='blockhdr3Grey1'>What does the subscription agreement include?</td></tr>")
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document.write("Your subscription agreement provides you with user licenses to access specific Pengower applications, which operate upon the Pengower ")
document.write("Application Platform. In addition, the subscription agreement will include access to standard level support.")
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document.write("<tr><td class='blockhdr3Grey1'>What is the difference between named and floating user licenses?</td></tr>")
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document.write("A named user license is allocated to a particular individual in your organisation and entitles that individual to have unlimited access ")
document.write("to the Pengower application. If the named user later leaves the organisation or ceases to require access to the application, the license ")
document.write("may be reallocated to another user. A floating user license is allocated to the organisation rather than an individual within it. The ")
document.write("organisation is entitled to allocate an unlimited number of usernames and passwords to its employees, however the number of users being ")
document.write("simultaneously logged onto the application is limited by the number of floating license subscriptions.")
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document.write("<tr><td class='blockhdr3Grey1'>What infrastructure do I need to run Pengower applications?</td></tr>")
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document.write("The only element of infrastructure required to enable you to use your Pengower application is Internet access. Whilst you are able to ")
document.write("access your application via an ordinary telephone line and modem, we recommend that the user experience will be greatly enhanced if the ")
document.write("application is accessed using a broadband service or an equivalent.")
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document.write("<tr><td class='blockhdr3Grey1'>What is a subscription agreement?</td></tr>")
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document.write("A subscription agreement is your agreement with Pengower to subscribe to an agreed number of user licenses ")
document.write("for a named application.")
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document.write("<tr><td class='blockhdr3Grey1'>How long do I have to subscribe for?</td></tr>")
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document.write("The normal notice period contained in your subscription agreement is 3 months.")
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document.write("<tr><td class='blockhdr3Grey1'>Can I pay by credit card or invoice?</td></tr>")
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document.write("Yes. When you subscribe to a Pengower application you will be invited to select which method of payment your prefer as part of the ")
document.write("registration process.")
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document.write("<tr><td class='blockhdr3Grey1'>What type of support is available?</td></tr>")
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document.write("There are three primary levels of support available for your Pengower application which include:")
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document.write("<TD width='100%' class = \"mainBulletTextPos\"><b>Standard Support</b> which is the basic support ")
document.write("included with the Enterprise, Professional and Standard business edition license fees.</TD>")
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document.write("<TD class = \"mainBulletPointPos\"><IMG src=\"../images/greybullet.gif\" alt=\"\" title = \"\"></TD>")
document.write("<TD width='100%' class = \"mainBulletTextPos\"><b>Premium Support</b> which guarantees faster response times ")
document.write("and a named support team member who is responsible for supporting your individual needs.</TD>")
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document.write("<TD class = \"mainBulletPointPos\"><IMG src=\"../images/greybullet.gif\" alt=\"\" title = \"\"></TD>")
document.write("<TD width='100%' class = \"mainBulletTextPos\"><b>Dedicated Support</b> which provides you with ")
document.write("your own support team member who is entirely focussed on supporting your individual needs.<br><br></TD>")
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